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Course Presenter

Janice L. Kwan, MD, MPH, FRCPC

Target Audience

The target audience for this learning activity includes general medicine practitioners, specialists (e.g., chronic and infectious disease specialists, gerontologists, oncologists, and emergency department and intensive care unit personnel), pharmacists, nurses, nurse practitioners, physician assistants, medical assistants, case managers, health educators, health care administrators, and policymakers.

Overall Learning Purpose/Goal

The goal of the Webinar recording is to present information to a variety of health care professionals about available evidence regarding the effect of medication reconciliation on clinically significant discrepancies and hospital readmission, and to provide information about the MATCH toolkit.

Learning Objectives

At the conclusion of this activity, participants will be able to:

  1. Define medication reconciliation as formal patient safety practice.
  2. Identify four sources of medication information.
  3. Describe what is known about potential harms associated with unintended medication changes at care transitions.
  4. Describe the steps outlined in the MATCH toolkit for evaluating, designing, and implementing medication reconciliation processes.

    For Pharmacists: Provide accurate and appropriate counsel as part of the treatment team.
    For Registered Nurses: Provide appropriate care and counsel for patients and their families.

Credits Available

  • Case Managers – maximum of 1.0 clock hours
    Certified Health Education Specialists – maximum of 1.0 entry-level contact hours
    Nurse Practitioners – maximum of 1.0 contact hours
    Registered Nurses – maximum of 1.0 contact hours
    Pharmacists – maximum of 1.0 contact hours
    Physicians – maximum of 1.0 AMA PRA Category 1 Credit(s)
    • & MOC Part II CME Activity
      • Allergy and Immunology
        Family Medicine
        Nuclear Medicine
        Preventive Surgery

Faculty & Credentials

Janice L. Kwan, MD, MPH, FRCPC
Division of General Internal Medicine, Mount Sinai Hospital, University of Toronto

Dr. Janice Kwan is a general internist at Mount Sinai Hospital in Toronto. She is a Master of Public Health candidate in health policy and management at Harvard University and a Veterans Affairs Quality Scholars fellow at the University of Toronto. Her research focuses on health systems reform and quality improvement. Her work has appeared in the Annals of Internal Medicine and the British Medical Journal. She completed her undergraduate and medical degrees at the University of Toronto, and was Chief Medical Resident at Mount Sinai Hospital. Dr. Kwan has no financial relationships to disclose.


Physician Continuing Medical Education
This activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Postgraduate Institute for Medicine and Hayes, Inc. The Postgraduate Institute for Medicine is accredited by the ACCME to provide continuing medical education for physicians.

The Postgraduate Institute for Medicine designates this activity for a maximum of 1.0 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

MOC Part II CME Activity
Allergy and Immunology
Family Medicine
Nuclear Medicine
Preventive Medicine
Thoracic Surgery

Through the American Board of Medical Specialties ("ABMS") and Association of American Medical Colleges' ("AAMC") joint initiative (ABMS MOC Directory) to create a wide array of Maintenance of Certification ("MOC") Activities, Insert Title has met the MOC requirements as a MOC Part II CME Activity (apply toward general CME requirement) by the following ABMS Member Boards:

Note: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board's general CME requirement (only). Please refer directly to your Member Board's MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Pharmacist Continuing Education
Postgraduate Institute for Medicine is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

Postgraduate Institute for Medicine designates this continuing education activity for 1.0 contact hour(s) (0.1 CEUs) of the Accreditation Council for Pharmacy Education. (Universal Activity Number - 0809-9999-15-182-H05-P) Type of Activity: Knowledge 

Nursing Continuing Education
This educational activity for 1.0 contact hours is provided by Postgraduate Institute for Medicine. Designated for 0.0 contact hours of pharmacotherapy credit for Advance Practice Registered Nurses.

Postgraduate Institute for Medicine is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Nurse Practitioner Continuing Education
Hayes, Inc. is approved as a provider of nurse practitioner continuing education by the American Association of Nurse Practitioners: AANP Provider Number 140928. This program has been approved for 1.0 contact hours of continuing education. This program was planned in accordance with AANP CE Standards and Policies and AANP Commercial Support Standards.

Certified Health Education Specialists Continuing Education
Sponsored by Hayes, Inc., a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1.0 total Category I continuing education contact hours. Maximum entry-level continuing education contact hours available are 1.0.

Case Manager Continuing Education
This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers.

If you have questions about the presentation, please e-mail us at: Educationservices@hayesinc.com.


  • This educational activity has been funded by AHRQ.
  • There has been no outside commercial support for this activity.
  • Presenter(s) and planning committee members have no conflicts of interest, relevant financial relationships, or sponsorships to disclose.

Postgraduate Institute for Medicine (PIM) requires instructors, planners, managers and other individuals who are in a position to control the content of this activity to disclose any real or apparent conflict of interest (COI) they may have as related to the content of this activity. All identified COI are thoroughly vetted and resolved according to PIM policy.  PIM is committed to providing its learners with high quality CME activities and related materials that promote improvements or quality in healthcare and not a specific proprietary business interest of a commercial interest.

Criteria for successful completion 

  • Each participant must complete an evaluation and must successfully pass the posttest with a grade of 75% or higher to obtain the CE credit.
  • For Pharmacists: Upon receipt of the completed activity evaluation form, transcript information will be available at www.mycpemonitor.net within 4 weeks

Required Hardware/Software

AHRQ requires a modern Web browser (Internet Explorer 7+, Mozilla Firefox, Apple Safari, Google Chrome). Certain educational activities may require additional software to view multimedia, presentation, or printable versions of their content. These activities will be marked as such and will provide links to the required software. That software may be: Adobe Flash, Apple QuickTime, Adobe Acrobat, Microsoft PowerPoint, Windows Media Player, and RealNetworks RealOne Player.